What this covers
This policy applies when Areeba Flow provides a virtual assistant (VA), including the free VA period on eligible plans.
Free VA period
Growth includes a 7-day free VA period and Pro includes a 10-day free VA period. We confirm the tasks and working hours with you before it starts. After that, continuing with a VA is optional and requires a separate agreement.
Work and communication
We agree on tasks, working hours and how you will receive updates before work begins. If you are unhappy with deadlines, communication or quality, tell us and we will work to fix it or look for a replacement.
Account access and confidentiality
- A VA gets only the access you approve for the work.
- Client information may be used only to do your work and must be kept confidential.
- Access should be removed when the work ends. Please also change any passwords you shared.
- You own the work created for you once it has been paid for.
- Please don't share payment card details or passwords in chat.
Billing
Paid VA services are invoiced in advance at the rate agreed in writing. Paid periods aren't refunded mid-cycle.
Cancellation
- First 3 months: give 2 business days' notice before your next invoice.
- After 3 months: give 15 business days' written notice.
Contact
Email [email protected].